Terms and Conditions

These Terms and Conditions apply to you, the Website user and your usage of the Mk furniture  and associated software, networks and processes, including the purchase of goods or services through the Website. Please  read the terms of offer for sale carefully before purchasing any products from the website. Any purchase made by you through the website shall signify that you agree with our terms and conditions. By browsing the Website, or placing an Order, you agree to these Terms and Conditions as set out below.

Product Policy

Each piece is hand crafted by the finest artisans using traditional techniques handed down from generations. Wood grain, color variance, texture changes and knots are all part of the charm of the product and may, hence, vary from item to item. Changes of temperature and atmospheric moisture content may cause some movement. The actual fabric/upholstery may have a slight variance from the product image depending on your screen settings, resolution and photography or fabric print. The product shown in the image is a reference product and the new manufactured product can look different from the one shown in the image due to various factors like lighting, manual polish, wood's texture, etc. products are available in a fixed set of Finishes. So please discuss the finish you need with our customer support team once in order to receive the best quality product. Please note that in case of Solid Wood products, slight grains would be visible. There may be a slight variation in finish between the actual product and the 3-D designs which are being displayed on our website Accessories shown in the photograph are only for representation and are not part of the product.


Damages Policy

Mk furniture shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case: Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed Any instruction manual, screws, nuts etc. that might have been missed, should be informed to Customer Support immediately, so that We can arrange for the same to be delivered to you

Your item arrives in damaged condition. All claims for damage must be made maximum within 2 days of receipt of the item. Your request for a repair or refund will be processed as soon as we receive the photographs of the damage to ascertain extent. We request you to retain all packing materials unless instructed otherwise by our team. You have an option of getting a full refund or repair of the product that was received in damaged condition. Refunds for furniture returns will be processed when the item(s) has been picked up by us. Hence, please allow up to 2 to 3 weeks for reverse and then subsequent refund to process.

 

Shipping Policy

All orders made with Mk furniture  will be dispatched with 15 to 20  working days from our warehouse. It has take max 5-12 business days delivery time depending on location of customer .Business days exclude public holidays like sat, sun & any other government holiday on any festival or any other uncontrollable events like strike or any other natural calamity or any other day which is not a working day for us & for most offices .Mk furniture  is not responsible for its commitment if the customer is not found present at his/her given address to receive the order. Customers can track their orders placed with us by our given unique tracking no.

Warranty

The product comes with a 1-year warranty which covers manufacturing , inherent termite  issues. This limited warranty does not apply to: Small cuts, scratches or damage during the cleaning process ,Damaged caused by the incorrect installation of a product ,Cracks during the random displacement, Product kept in contact to direct sunlight and water, resulting in decaying of wood With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product. There is no warranty on upholstery/ coverings/ cushion covers.

 

Cancellations

No cancellations will be accepted once an order is placed.


Security

We value your trust in providing us your personal information, thus we are striving us commercially acceptable means of protecting it. The transmission of information over the internet is not completely secure and no method of electronic storage is 100% secure and reliable, and hence we cannot guarantee absolute security.

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