Mk Furniture shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case: Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed Any instruction manual, screws, nuts etc. that might have been missed, should be informed to Customer Support immediately, so that We can arrange for the same to be delivered to you
Your item arrives in damaged condition. All claims for damage must be made maximum within 2 days of receipt of the item. Your request for a repair or refund will be processed as soon as we receive the photographs of the damage to ascertain extent. We request you to retain all packing materials unless instructed otherwise by our team. You have an option of getting a full refund or repair of the product that was received in damaged condition. Refunds for furniture returns will be processed when the item(s) has been picked up by us. Hence, please allow up to 2 to 3 weeks for reverse and then subsequent refund to process.